Our virtual receptionists are an affordable support for large and small businesses in the digital background. The agency “globboard” and its virtual receptionists, as the name suggests, are not a reservation program or channel manager, nor property managers or direct placement agents (Travel agency), but only serve as support in your company. We are your professional “figurehead”, possibly the first contact for your guests.
OBJECTIVES OF VIRTUAL RESERVATION MANAGEMENT
The objectives of virtual reservation management as an outsourced service are therefore defined by: The separation of the front and back office departments to increase the quality of service on site. A humanization of the work by facilitating and simplifying the activities for the existing team at the reception. Focus on up- and cross-selling measures even before the guest arrives. A reduction in process and process costs with the help of specialists whose daily bread it is. Furthermore, an improvement in competitiveness through the endeavor to optimize quality and the corporate image. Greater effectiveness with the same flexibility. A rationalization will inevitably take place in the course of the technological change, as well as the assumption of the entrepreneurial risk in the area of personnel management.
A COMPETENT AID AFFORDABLE
We only take on processes in reservation management without direct customer contact. We would like to leave the necessary activities such as check-in / out, final cleaning and guest support on site to the hosts or hotel staff.
YOUR BENEFITS AT A GLANCE
Use your time and energy for other important things in everyday life. Dedicate yourself to the guests on site, things that are left lying around can be done more quickly and leisure time is not neglected.
Quality not quantity. Create, through high-quality and reliable service, an optimized and easier handling in the guest service. Your guests will thank you.
Dedicated sales is an essential factor for increasing sales and the best possible bed occupancy. We try to implement this for you with our industry-related know-how.
REASONS WHY OUTSOURCING IS WORTHWHILE:
OUTSIDE MAKES EVERYTHING EASIER
Many hosts practice part-time rentals to enjoy a small additional income. However, in stressful times, the administrative reservation work on the PC is postponed on your priority list. This often means that guest requests can only be answered hours later. A fatal mistake these days! First come, first serve – guests want to receive feedback within a maximum of one hour, otherwise this leads to the loss of the guest.
GET MORE TIME AND FLEXIBILITY
As already mentioned, the constant work in reservation management takes a lot of time and effort. It can happen quickly here, insofar as you do not already have suitable staff, that the leasing can become a second job of up to 40 hours a month. Many people who like to spend time with the family or other hobbies therefore prefer to forego the extra income. But you don’t really have to! With our help, you not only create a larger time window for more quality of life, but also more flexibility in your private life.
INCREASE IN SALES IS PRE-PROGRAMMED
One of the most difficult hurdles today is the enormously large and extensive market of online sales opportunities, with booking.com, Expedia and airbnb only three of an incredibly long list. It is no secret that you, as the host, are challenged and demanding a lot from you. In order to be able to distinguish itself on the market with its competitors, in addition to the obvious online presence, consistent maintenance is also required. If you can only give a little time for renting and maintenance, you will miss a large part of this turnover in the long term.
SAVE PERSONNEL COST AND FLUCTUATION
With the support of our receptionists, you can save yourself time-consuming and sometimes expensive personnel searches, which means a high fluctuation is spared. We support you with our trained staff all year round without having to compromise on the quality of reservation management and cooperation with the online platforms.
PROFESSIONAL AND STRATEGIC PRICE FINDING
We are happy to help private landlords. Thanks to a professional agency, not only your communication with guests will be optimized, but also the accommodation prices that you offer. Using market analysis in your region, we check everything for efficiency and work to maximize your profit depending on the season. For the most part, prices vary depending on the season and demand.
BRANDS CREATE TRUST
We try to position your accommodation as well as possible so that you only have to use booking.com & Co. as support. It is important to increase the sensitivity of the guests to this problem and to make them aware of the advantages of a direct booking. Here the “front office” or you, as the host, play a crucial role in order to act with sensitivity. Ongoing training is important, especially if the employee turnover is large. We train you or your team at the reception to optimize processes sustainably.
RELEASE OF THE RECEPTION TEAM ON SITE
We try to relieve your front office staff by taking care of administrative work in the background and all telephone correspondence. This not only creates a better quality of service for your guests on site, but also a more relaxed atmosphere for your employees. So the work is even more fun!
OTHER BENEFITS AT A GLANCE
For most of the year, the globboard agency takes on the entrepreneurial risk for you in the field of human resource management. Your added value: No search for personnel. No layoffs. No sick leave. No holiday surcharges. No vacations. No overtime. Training and reorganization through external influences are no longer a challenge. Because our virtual receptionists are affordable support.