RESERVATION- & SALES MANAGEMENT IN THE HOTEL SECTOR
Pioneering work: Outsourcing of Reservation, Marketing and Sales-Management. Only about 20% of the hotels already separate the front office (reception) from back office (reservation management). Sales management with tailor-made sales strategies are also neglected. Outsourcing reservation and sales management in the hotel industry with the help of virtual receptionists is considered future-oriented pioneering work with added value.
We relieve your existing front office team by outsourcing reservation processes and the telephone. Improve your competitive advantage in order to meet the needs and wishes of the guests on site and that by means of the best possible service quality in order to also have a strong impact on customer satisfaction.
The range of services offered by virtual reservation management can be outsourced on an hourly, part-time or full-time basis. Our services are designed to improve sales, professional appearance and your sales strategies in the long term!
OUR SERVICES
RESERVATION MANAGEMENT
TELEPHONE SERVICE
PAYMENT PROCESSING
CHANNEL MANAGER & RESERVATION PROGRAM
UPSELLING, CROSS SELLING, AFTER SELLING
COMPLAINT AND CANCELLATION MANAGEMENT
COST REDUCTION THROUGH ADVANTAGES
The average cost for an internal receptionist is € 34,000 per year including tax, social benefits and Co. Not to mention staff recruitment, training, accommodation and lodging. These receptionists should now arrive punctually with communication skills and extensive know-how every season.
No recruitment. No layoffs. No sick leave. No holiday surcharges. No vacations. No overtime. No training or reorganization due to external influences is a challenge.
The agency “globboard” and your virtual receptionists keep the bike up to date, even in difficult times, by outsourcing reservation and sales management.
Eliminating such costs drastically reduces the additional work for your company and can lead to high profitability.
OUR “ALL-ROUND CARE PACKAGE” FOR NEWCOMERS
AS GOOD AS IT GETS! We support the hotel industry by outsourcing with a special range of services – the “all-round carefree package”:
-> Trial period of 1 months; Extension of the contract possible*
-> Outsourcing: Mon to Fri from 8 a.m. to 8 p.m. possible*
-> professionally trained bilingual receptionists
*Offer with special conditions. Further details on request.