Outsourcing in hotels

RESERVATION- & SALES MANAGEMENT IN THE HOTEL SECTOR

Only about 20% of the hotels already separate the front office (reception) from back office (reservation management). Sales management with tailor-made sales strategies are also neglected. Outsourcing reservation and sales management in the hotel industry with the help of virtual receptionists is considered future-oriented pioneering work with added value.

We relieve your existing front office team by outsourcing reservation processes and the telephone. Improve your competitive advantage in order to meet the needs and wishes of the guests on site and that by means of the best possible service quality in order to also have a strong impact on customer satisfaction.

The range of services offered by virtual reservation management can be outsourced on an hourly, part-time or full-time basis. Our services are designed to improve sales, professional appearance and your sales strategies in the long term!

OUR SERVICES

RESERVATION MANAGEMENT

TELEPHONE SERVICE

PAYMENT PROCESSING

CHANNEL MANAGER & RESERVATION PROGRAM

UPSELLING, CROSS SELLING, AFTER SELLING

ONLINE PLATFORMS

COMPLAINT AND CANCELLATION MANAGEMENT


COST REDUCTION THROUGH ADVANTAGES

The average cost for an internal receptionist is € 34,000 per year including tax, social benefits and Co. Not to mention staff recruitment, training, accommodation and lodging. These receptionists should now arrive punctually with communication skills and extensive know-how every season.

No recruitment. No layoffs. No sick leave. No holiday surcharges. No vacations. No overtime. No training or reorganization due to external influences is a challenge.

The agency “globboard” and your virtual receptionists keep the bike up to date, even in difficult times, by outsourcing reservation and sales management.

Eliminating such costs drastically reduces the additional work for your company and can lead to high profitability.


OUR “ALL-ROUND CARE PACKAGE” FOR NEWCOMERS

ONLY FOR A SHORT TIME! We support the hotel industry by outsourcing with a special range of services – the “all-round carefree package”:

-> Trial period of 3 months; Extension of the contract possible*
-> Outsourcing: Mon to Fri from 8 a.m. to 8 p.m. possible*
-> professionally trained bilingual receptionists

A professional outsourcing of the reservation in the hotel industry reduces the additional effort and can lead to high profitability.

*Offer with special conditions. Valid until December 31, 2021. Further details on request.


YOUR BENEFITS AT A GLANCE


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